Customer Care

We’re here when you need us… And even when you don’t.

Let’s face it, office equipment malfunctions can easily ruin a productive workday. GDP Technologies understands the importance of preventing these problems and, if they occur, we ensure that our customers are up and running ASAP.

  • Trained, local Customer Care Center Advocates resolve issues over the phone, often resulting in immediate resolution.
  • Preventative maintenance provided by our service technicians helps your machines improve their up time.
  • Experienced technicians undergo extensive in-house training as well as factory training and certification.
  • Live remote technical support with ‘Go to Assist’ – this tool allows a member of our support team to view your computer desktop and share control of your mouse and keyboard to get you on your way to a solution.
  • Xerox Knowledge base an online Xerox product self-help troubleshooting resource.